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    146 Day old sale refunded

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    Joined: 08 Dec 2004
    Posts: 170

    PostPosted: Tue Mar 22, 2005 9:51 pm    Post subject: 146 Day old sale refunded Reply with quote

    A few days ago I had a sale from mid October 2004 refunded!

    146 days later, almost two months PAST the 90 day refund period.

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    Joined: 17 Feb 2005
    Posts: 450

    PostPosted: Tue Mar 22, 2005 10:19 pm    Post subject: Reply with quote

    I got a refund that was around 150 days after the sale before.

    The sale was around early june and was processed in late november.

    I don't know why, but they probobly were just trying to avoid a chargeback.

    For them, and the merchant a refund is much better than a chargeback.
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    Harvey Segal
    Site Admin

    Joined: 23 Mar 2004
    Posts: 3150

    PostPosted: Tue Mar 22, 2005 10:46 pm    Post subject: Reply with quote

    A timely thread.

    Here is today's issue of my newsletter


    Issue 60: March 22, 2005
    Harvey Segal, Editor

    I'm having a bad week with refunds.

    Yes - me, the man who wrote the book
    "Stop Those ClickBank Refunds "

    But some refunds just can't be anticipated.

    Like this request which was sent directly to ClickBank

    == Subject: I was billed, but I don't recall what I bought.

    == I don't remember purchasing anything using this billing
    == service. Please either refund my purchase or stop
    == billing my credit card.

    His memory must have been very poor, the purchase took
    place just TWO days earlier.

    Another case, a straight chargeback - no contact with
    myself or ClickBank - for a purchase made on September
    21. This took place on March 21.

    Notice the 6 month gap. The customer had waited till the
    last day when a credit card transaction can be disputed.

    However my Refunds book WILL help you eliminate many of
    the refunds from everyone else other than these
    professional refunders.

    But it's not for affiliates.

    It's for those other ClickBank clients, you know the
    ones that produce their own products.

    What's the term ?

    Ah yes, ClickBank used to call it a 'merchant'

    They then changed it to 'seller'.

    While I was midway writing my book they kindly changed
    it to 'vendor' so I had to amend the content and
    retitle it ClickBank Vendor SuperTips.

    Soon after the term suddenly became 'publisher'.

    Lucky I didn't do another change because a few days
    later it reverted to 'vendor'.

    I now notice that it is back to 'publisher' again.

    Now to add to the confusion, at Commission Junction the
    term they use is an 'advertiser'.

    And an affiliate is a . . . 'publisher'.

    Well I'm not going to make further changes just yet to
    my site or my books which you can find by the way here

    But one place where I have made global changes was at
    this site

    "The Complete Guide to Ad Tracking Programs"

    I decided to improve on the terminology used for the two
    types of tracker and after asking around I settled on

    - Tracking Software: for a program you install on your site.
    - Tracking Service: for a program that runs at a 3rd party site.

    I also added the changes to my free ebook Ad Tracking
    SuperTips and took the opportunity to rip out the last

    It contained reviews of tracking programs but was badly
    out of date as the last release was over two years ago.

    I replaced it with a review of the tracker I personally use.

    So what has all this to do with ClickBank you ask ?

    Well, first, whatever marketing activity you do you
    should be tracking and testing your results.

    And when it comes to ClickBank this tracker (which is
    the first type - Tracking Software, an easy install at
    your site) can achieve the affiliate dream.

    It can track sales for affiliate programs.

    For example if you use AdWords and keyword 1 produces
    1000 visitors and keyword 2 only 100 you may decide to
    focus on keyword 1. But suppose the other brought in
    more sales ?

    There's no way normally to know this information but
    with this tracker all it needs is one line of code to be
    added to the product thank you page.

    So go ahead right now and read the book

    then have a word with the person who owns that page.

    You know, the Vendor/Merchant/Seller/Publisher/Advertiser.

    Privacy statement: Your address is NEVER sold, traded
    or shared with anyone.

    To subscribe:

    To unsubscribe:

    Contact details:
    snail: Harvey Segal, 158 Morton Way, Southgate,
    London N14 7AL, United Kingdom.
    Copyright (C) 2005 by Harvey Segal, SuperTips

    Newsletter Archives: click HERE

    Last edited by Harvey Segal on Fri Oct 21, 2005 10:11 am; edited 1 time in total
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    Joined: 18 Jun 2004
    Posts: 64

    PostPosted: Wed Mar 23, 2005 12:07 am    Post subject: Reply with quote


    frustating at the same time.

    and the fact that they could just refund it a few days after they still wait.. nothing less than jerks and cowards!
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    E-mail: Roxhard {at}
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